We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.
- Orders under £9.99 have postage and packing (P&P) charged at £2.50
- Orders of £9.99 and over have P&P charged at £4.95
- For orders to mainland Europe, P&P will be charged at £14.95. For other countries, please email email@example.com for pricing. For more information about overseas delivery, please see below
If we need to split your order into multiple deliveries, we will only charge you once for P&P.
Prices quoted are for UK mainland addresses. Delivery to parts of Scotland, Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.
All items are sent out by post (Royal Mail 2nd Class) except for bulky items, which are sent by courier services. If your items are in stock, we aim to dispatch orders within two to three working days. In rare cases where an item may be delayed from our suppliers, we will contact you to let you know.
We endeavour to make sure our advertised stock information is correct at the time of order. However, if items do become out of stock we will contact you as soon as possible with a new expected delivery date or a refund.
Sometimes we may find it necessary to split your order into multiple deliveries. Please check the delivery note included in your parcel for details of any outstanding items. If you still find an item is missing, please contact us as soon as possible at firstname.lastname@example.org.